Privacy Policy - Energy Management Solution Australia

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Privacy Policy
1. Personal information is important.
EMSA is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, EMSA will only collect and use personal information as set out below.

2. Collecting personal information.
EMSA will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily. When a product is purchased or through marketing activities (online, in a store, over the telephone etc.), personal information may be requested (such as name and address) in order to service product, provide upgrades or updated information, and advise of other EMSA products and services, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in EMSA being unable to sell you products and/or provide certain services including after sales services.

3. Use of tracking technologies
EMSA may at times use tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes.
Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons.
These tracking technologies do not themselves personally identify users, although they do identify a user's browser. These tracking technologies allow EMSA to monitor record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by EMSA's web site.

4. Using and disclosing your personal information
Personal Information will be used for the following primary purpose:
To fulfil obligations under any service, sale and purchase contract and/or any other contract between the individual and EMSA.render services related to EMSA business such as warranty or services.provide information about products, service and/or special offers.obtain opinions or comments about products and/or services.record statistical data for marketing analysis.
For the purpose described above, information may be shared with EMSA partner companies in Australia. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-EMSA partner company.
EMSA recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of EMSA, or any member of the public, or to lessen a serious threat to a person's health or safety.

5. Contact by EMSA
EMSA may contact individuals using the information which was provided by them in order to:
Provide information that may be of interest about services, new EMSA products, special offers and other matters that may be of interest.send newsletters.
EMSA does not send advertising information without obtaining prior consent. If an individual receives communications from EMSA which they do not wish to receive, they may remove their name from the database by contacting EMSA on the Australian customer enquiry number  
+61 4 1265 4060

Please allow 14 days for this request to be processed.

6. Changing and deleting the information we have about you
Information contained on the database may be amended by contacting EMSA on the enquiry number +61 4 1265 4060 or email admin@energyms.com.au. In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in EMSA being unable to provide services, products directly. 

7. EMSA and links to other web sites
EMSA may provide links to web sites outside of the EMSA site. These linked sites are not under the control of EMSA, and EMSA is not responsible for the conduct of companies linked to the EMSA web site.

8. Problems or queries
Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Administration Officer by calling the customer enquiry number +61 4 1265 4060 or email admin@energyms.com.au
 
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